SupportNinja is hiring a Customer Service Representative for an ecommerce fashion and lifestyle client. This high‑touch role focuses on VIP customers, handling email and phone inquiries, and matching the brand voice across channels.
You’ll DM customers, work with the client’s CX lead on daily inquiries, manage escalations (orders, returns, accounts) and support loyalty program initiatives. Experience in ecommerce or luxury brands and familiarity with CRM tools (Intercom, Zendesk, Gorgias) is
#J-18808-LjbffrCustomer Experience Specialist in workfromhome at Unknown Company
This position is listed as full time and onsite.