Supporting customer outcomes across HBI's higher education portfolio, the part-time contract Customer Experience Specialist will manage operational deliverables, provide customer support, and conduct product demonstrations, averaging 25-30 hours per week in a remote setting. Key responsibilities Support the implementation and maintenance of B2B customers, including system configurations and usage reporting Provide responsive customer support through Zendesk and JIRA, ensuring timely issue resolution Conduct targeted product demonstrations and training sessions for customers to enhance their educational experiences Required qualifications 3+ years of experience in customer service, customer success, or customer support roles, preferably in SaaS or EdTech environments Proficiency with tools such as Salesforce, Zendesk, and Microsoft Office Ability to quickly learn new technologies and become a power user of digital learning tools Experience with LMS platforms and integration standards is highly desirable Strong organizational skills and a proactive approach to problem-solving in fast-paced environments