Customer Experience Specialist (Fully Remote)

Build and maintain a strong understanding of all Aviron products, support channels, and company policies. Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media. Resolve customer issues with empathy, clarity, and efficiency, escalating to Tech Support when appropriate. Qualifications: 1+ year of experience in customer service or equivalent role. Excellent written and verbal communication skills in English. Strong typing speed and accuracy in live chat environments. Work Setup Requirements: Private, quiet workspace suitable for customer calls and video demos. Reliable high-speed home internet with a backup connection. Ability to work overnight Philippine schedule on a sustained basis. Aviron transforms fitness through innovative game-based workout equipment, pioneering the future of fitness entertainment. Backed by Y-Combinator with $23.5M in funding, we are a growing, flat organization with friendly people that values merit and provides ample support. #J-18808-Ljbffr