Customer Experience Specialist (Fully Remote)

• Serve as a strategic advisor to school and district partners throughout the customer lifecycle.
• Manage onboarding, training, and ongoing adoption to drive value realization and satisfaction.

What You’ll Do:

• Lead customer initiatives, develop success plans, and track product adoption metrics.
• Collaborate cross-functionally to improve retention, reduce churn, and enhance platform offerings.

What We’re Looking For:

• 3+ years in Customer Success, account management, or implementation, preferably in SaaS or edtech.
• Strong analytical, communication, and leadership skills with a passion for mission-driven education impact.

How We Support You:

• Comprehensive benefits including medical, dental, vision, 401(k), paid parental leave, and wellness programs.
• Flexible paid time off, home office stipend, and professional development opportunities.

Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With over 2,000 clinicians and 8 million sessions delivered, Presence is a remote-first company that values collaboration, cameras-on engagement, and meaningful connections.