Customer Experience Senior Coordinator

Supporting the day-to-day execution of customer operations, the full-time Customer Experience Senior Coordinator will manage complex operational issues, assist with reporting and data quality, and ensure effective escalation processes in a hybrid work environment. Key responsibilities Independently monitor and coordinate customer and operational escalations, providing updates until resolution Serve as an escalation resource for Coordinators during service disruptions and high-volume events Review and investigate operational reports for accuracy, coordinating necessary corrections and maintaining audit logs Required qualifications High school diploma or equivalent; Bachelor's degree or equivalent relevant experience preferred 3+ years of experience in customer operations, logistics, transportation, or a related field Experience managing escalations and time-sensitive operational requests Proficiency with Microsoft Excel, Outlook, Teams, and other reporting applications Availability to work evenings, weekends, and holidays as needed