Customer Experience Representative I

Role: Customer Experience Representative I

Location: Cedar Falls, IA (Hybrid)

Job Type: Contract for 5-6 Months

Key Responsibilities:

• Serve as the first point of contact for customer and dealer inquiries.
• Handle customer support calls, resolve issues, and maintain accurate documentation.
• Build and maintain strong relationships with customers, strategic accounts, and distribution partners.
• Support Relationship Managers (RMs) in account management and business growth initiatives.
• Coordinate customer service activities and ensure timely communication.
• Identify opportunities to improve customer experience and service delivery.
• Support sales, marketing, and account communication initiatives.

Must-Have Skills & Qualifications:

• Strong experience in Customer Service / Customer Experience / Client Relationship Management.
• Knowledge or familiarity with Banking Products and Crop Insurance.
• Excellent verbal and written communication skills.
• Strong customer relationship management and problem-solving abilities.
• Experience handling customer inquiries, escalations, and issue resolution.
• Strong interpersonal, negotiation, and conflict-resolution skills.
• Proficiency in MS Office, particularly Excel, Word, and Outlook.
• Ability to manage multiple priorities and work effectively in a team environment.

Preferred Background:

Candidates with experience in banking, financial services, agricultural finance, vendor finance, or insurance industries will be preferred.