Customer Experience Representative (Fully Remote)

• Support patients and advocates via phone, email, and chat.
• Help new clients navigate their first experiences with Solace.
• Work across three shifts (5 AM–2 PM PT, 7 AM–4 PM PT, or 9 AM–6 PM PT).

What You'll Do:

• Learn Solace systems and tools to provide excellent support.
• Track and share feedback to drive continuous improvement.
• Build strong relationships and resolve issues to complete satisfaction.

What We're Looking For:

• Empathetic, detail-oriented, and comfortable with tough conversations.
• Natural troubleshooters who thrive in fast-paced environments.
• Team players with a "get it done" mentality, based in the U.S.

Solace Health

Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.