We are looking for a Customer Experience Representative to provide world-class support to our global customers and partners. This is a US-based remote role where you'll help enterprises successfully implement SAFe and AI learning programs. What You'll Do: Deliver front-line support through phone, online channels, and events while maintaining high customer satisfaction. Manage certification processes, LMS updates, and courseware distribution to support learners. Collaborate with partner and enterprise teams to continuously improve the customer experience. What We Offer: A competitive hourly compensation range of $20-$26, with a full benefits package including medical, dental, vision, and 401(k) match. Flexible paid time off, a company-paid sabbatical after seven years, bonus plan, and equity options. Who You Are: You have 2+ years of customer support experience, ideally in learning or service organizations. You're proactive, detail-oriented, and proficient with tools like Salesforce, Excel, and Google Sheets. You thrive in a high-volume environment and are committed to improving customer satisfaction metrics. Scaled Agile, Inc. Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture. #J-18808-Ljbffr
Customer Experience Representative (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.