Customer Experience Representative

Title: Customer Experience Representative

Location: Cedar Falls, IA

Work mode: Hybrid 3 days/week

Duration: 6 months (Possible Extension)

The Customer Experience Representative will serve as the first point of contact for Customers, a strategic account, a strategic account’s field sales force, and their distribution partners concerning day-to-day matters and supports the activities of the Vendor Finance Relationship Managers. This position will also provide support and knowledge to customers that promotes long-term customer relationships for the Vendor Finance Department for Rabo AgriFinance LLC, the rural lending arm of Rabobank in the US. They will closely align and frequently communicate with RMs, to help grow finance volumes and to ensure a strategic account’s needs & expectations are known & being properly met.

Key Responsibilities

SALES & MARKETING

STRATEGIC ACCOUNT SUPPORT & CUSTOMER SERVICE

INTERNAL & EXTERNAL COMMUNICATION

KEY RELATIONSHIPS

· Internal - Relationship Managers, Vendor Finance Field Sales Team*, Portfolio Analysts, and Compliance.

· External - Strategic Accounts (national & local crop input suppliers & manufacturers), Strategic Account’s Field Sales Force, Strategic Account’s Distribution Partners, and Customers.

EXPERIENCE

· Computer proficiency with MS Word, Outlook, and Excel required. Other IS skills and report writing skills are a plus.

· Excellent communication skills, both written and verbal. Must be able to conduct business and make customer presentations over the phone or in person.