PetSmart in the Phoenix area seeks a Customer Experience Manager to lead enterprise CX initiatives, including the VoC program, customer service model, and loyalty enablement. You will partner across Store Operations, Marketing, Loyalty, Merchandising, Services, and Digital to translate CX strategies into actionable processes.
You will leverage customer insights, satisfaction trends, and business data to improve customer and associate experiences, boost loyalty, and drive sales growth while
#J-18808-LjbffrCustomer Experience Program Manager - Hybrid in phoenix at Unknown Company
This position is listed as full time and onsite.