Customer Experience Partner

To enhance customer engagement and drive success, the full-time Customer Experience Partner will manage strategic relationships, provide industry expertise, and support pre-sales and post-sales activities in a remote environment. Key responsibilities Develop and manage strategic customer relationships while serving as a trusted adviser in government customer experience Create and deliver tailored presentations and proposals to meet specific customer needs Drive organic growth by leveraging existing relationships and identifying opportunities for program alignment and service demand Required qualifications 4-6 years of experience in consulting, customer success, or enterprise account management Proven track record of managing government client relationships and expectations Strong understanding of human-centered design principles and practices Demonstrated commercial acumen and ability to drive program growth Self-motivated problem solver with the ability to manage multiple priorities effectively