Providing strategic leadership in a remote full-time capacity, the Customer Experience Operations Manager will manage a team focused on enterprise projects, operational improvements, and system implementations to enhance customer experience and payment integration services. Key responsibilities Drive alignment of enterprise priorities into operational execution across servicing and system integration Identify and analyze issues causing service degradation, serving as the key point of contact during disruptions Lead initiatives to improve operational efficiency and reduce administrative costs through cross-team collaboration Required qualifications Bachelor's degree in a related field or equivalent experience Minimum of 3 years of management experience overseeing hiring, training, and performance management Demonstrated experience with claims and customer service systems, as well as business processes Experience in intake management, change readiness, or system/process implementation Strong ability to translate business needs into operational solutions