Alignment Health seeks a Manager, Customer Experience Support Projects to lead strategic operational initiatives that strengthen the Customer Experience organization serving our valued members. You will drive scalable improvements across call center performance, first call resolution (FCR), caring connections, and true ownership of member issues.
The role requires cross-functional collaboration, SME partnership, and matrixed project execution to deliver measurable outcomes while ensuring
#J-18808-LjbffrCustomer Experience Operations Leader (FCR & Insights) in orange at Unknown Company
This position is listed as full time and onsite.