Alignment Health in the United States is seeking a Manager, Customer Experience Support Projects to lead strategic operational initiatives across call center performance, first call resolution, and member experience. You will drive cross‑functional collaboration, develop ROI analyses, and implement scalable improvements with accountability for outcomes and care quality.
Strong leadership, analytics, and change management are required to inspire teams in a regulatory environment.
#J-18808-LjbffrCustomer Experience Operations Leader (FCR & Care) in ca at Unknown Company
This position is listed as full time and onsite.