Book of the Month is seeking a Customer Experience Associate to help manage our team of high performing customer service agents whose focus is delivering exceptional service to our members. This role combines frontline execution with operational problem-solving.
You will assist agents as they resolve member inquiries, be trained on handling sensitive escalations with care, identify process improvements, and help ensure our service reflects Book of the Month's commitment to connecting readers
#J-18808-LjbffrCustomer Experience Lead - Remote/Hybrid in workfromhome at Unknown Company
This position is listed as full time and onsite.