Leading regional customer experience teams, the full-time Associate Director, Area Customer Experience will operationalize customer experience initiatives, manage regional performance, and enhance customer journey outcomes while collaborating with functional leadership. Key Responsibilities Support execution of the customer experience strategy aligned to Commercial priorities and translate functional strategy into regional plans Lead, coach, and develop a team of Customer Experience Executives, driving accountability for team performance and engagement Oversee regional CX execution across customer touchpoints, identifying process improvements and monitoring CX metrics for continuous enhancement Required Qualifications 8+ years of equivalent professional experience, including 4+ years of management experience Master's degree preferred Experience in customer-facing functions with the ability to apply cross-functional knowledge to improve CX outcomes Demonstrated ability to analyze data and trends, resolve complex customer issues, and operate independently Understanding of HIPAA and the importance of patient data privacy