Ensuring exceptional customer readiness, the full-time remote Customer Experience Data Analyst will manage customer interaction data, report on onboarding and inquiry resolution processes, and drive operational efficiency while leveraging AI to enhance service delivery and customer satisfaction. Key Responsibilities Measure and manage customer onboarding activities, validate information, and identify efficiencies to ensure seamless transitions into operational workflows Continuously evaluate onboarding workflows and customer interactions to identify improvement opportunities that enhance efficiency and service quality Track onboarding performance and customer feedback to generate actionable insights that support informed business decisions and continuous improvement initiatives Required Qualifications Associate's or bachelor's degree in Business, Mathematics, Healthcare Administration, Data Analytics, or a related discipline preferred Three or more years of experience in a data analyst, business analyst, or similar analytical role Strong SQL skills, including experience writing complex queries against large datasets Experience using statistical or analytical tools, such as Python or R, for advanced analysis Demonstrated ability to design and interpret experiments, including A/B testing and basic causal inference