Resolving diverse inbound customer inquiries across phone, email, and live chat, the full-time remote Customer Experience Associate will perform technical troubleshooting, collaborate cross-functionally to address escalated issues, and contribute to self-service resources. Key responsibilities Efficiently resolve customer inquiries across multiple communication channels with high accuracy and care Perform technical troubleshooting on software and hardware interactions to identify root causes and deliver solutions Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve complex customer escalations Required qualifications Demonstrated success in customer-facing roles, particularly in technical support, hospitality, or public safety dispatching Proven ability to troubleshoot software and hardware issues and communicate solutions to non-technical users Experience with communication tools such as Salesforce or Jira is a plus Adaptability to manage competing priorities in a fast-paced environment Skilled in written and verbal communication across email, phone, and live chat