Customer Experience & Store Productivity Lead

Goodwill Greater Milwaukee & Chicago seeks a Customer Experience Manager to oversee the customer and donor experience, drive store productivity, and achieve sales and margin targets while maintaining brand standards. This role includes managing Softline's, Front of House operations (shopper track, cash office functions), Purchased Goods for Resale (PGFR), merchandising, and seasonal sets.

The CEM will ensure that all merchandise adheres to brand guidelines and meets customer expectations.