Lingraphica is seeking a Customer Service Specialist to work with prospects and existing customers, delivering world-class support across multiple channels. You will resolve Tier 1 issues, triage concerns, and coordinate with Reimbursement, Funding & Benefits, and Product Support teams to improve service quality.
You will manage frontline activities using a ticketing system, provide product education, and proactively follow up to ensure customer satisfaction throughout the pre-trial and trial
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