OnTrac is hiring a Customer Experience Consultant in Fontana, CA. You will lead the day-to-day execution of the Customer Control Tower within a 24/7 operating model, monitor real-time performance, escalate issues, and communicate with top-tier customers.
A Bachelor’s degree and experience in customer-facing operational roles are preferred. You will collaborate with Operations, Field Operations, Line Haul, and Quality to maintain service standards and drive improvements, with compensation ranging
#J-18808-LjbffrCustomer Experience & Escalation Lead (Control Tower) in fontana at Unknown Company
This position is listed as full time and onsite.