Customer Experience & Administrative Coordinator

Customer Experience & Administrative CoordinatorAmerican Bathroom Remodelers San Diego, CA | In-OfficeAmerican Bathroom Remodelers is looking for a dependable, organized, technologically proficient Customer Experience & Administrative Coordinator to join our growing team.This is more than a traditional call center role. You'll support customers while also working closely with our sales, marketing, operations, and administrative teams to help keep appointments, schedules, leads, and day-to-day tasks moving.We're looking for someone who is comfortable wearing multiple hats, learning new systems quickly, and adapting as priorities and processes change.What You'll DoAnswer incoming calls and communicate with customers by phone, text, and emailFollow up with new and existing leadsSchedule, confirm, reschedule, and manage customer appointmentsCoordinate calendars for our Design CoordinatorsKeep CRM records, notes, and lead information accurateAssist with administrative tasks, reports, spreadsheets, and meeting follow-upSupport marketing with basic social media, research, lead tracking, and projectsHelp identify and resolve scheduling or communication issuesLearn, use, and troubleshoot new software, platforms, and internal systemsWho We're Looking ForYou should be:Friendly, confident, and professional on the phoneHighly organized and detail-orientedDependable and strong at follow-throughComfortable juggling multiple prioritiesProactive and willing to help where neededTechnologically proficient and comfortable learning new software and systems quicklyComfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applicationsResourceful when troubleshooting unfamiliar systems or processesAble to learn new technology without requiring constant step-by-step directionSomeone who takes ownership and helps keep things movingCustomer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful, but not required.We would rather hire someone who is intelligent, dependable, resourceful, adaptable, technologically proficient, and great with people than someone who simply checks every box on a resume.To ApplyPlease send your resume along with a short introduction telling us a little about yourself, how you work, your experience with technology and business software, and what you're looking for in your next position.Skip the generic cover letter. We're interested in finding the right mutual fit.