To support the mission of saving lives, the full-time remote Customer Experience Analyst will analyze customer interactions and operational performance across an omnichannel contact center to drive insights that enhance customer experience and operational efficiency. Key responsibilities Analyze customer interaction data across various channels to identify trends and performance patterns Develop and maintain real-time and historical dashboards to provide visibility into customer experience and operational performance Conduct root cause analysis on negative feedback and performance gaps to inform continuous improvement initiatives Required qualifications 2-4 years of experience in contact center analytics, customer experience, or operations analysis Familiarity with contact center KPIs and workforce dynamics Experience with reporting tools such as Excel, BI tools, and dashboards Knowledge of customer journey mapping and Voice of Customer frameworks Basic experience with SQL or data querying tools
Customer Experience Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.