We are seeking an experienced Customer Experience (CX) Specialist
This is a long term contract to start that is hybrid 3 days per week in Chicago
Key Responsibilities:
- Conduct user interviews, contextual inquiry sessions, and surveys to understand how employees experience services day-to-day
- Facilitate complex workshops with senior stakeholders and cross-functional teams (e.g., journey mapping, service blueprinting, co-creation sessions)
- Design and manage CX measurement programs, including surveys, listening posts, dashboards, and trend analysis
- Analyze and synthesize qualitative and quantitative data into actionable insights and compelling narratives
Qualifications
- 2+ years of experience in CX
- Experience in IT Service Management (ITSM), help desk operations, or enterprise support environments a plus
- Experience with SurveyMonkey, etc
- Familiarity with journey mapping or service design tools (Miro, Mural, FigJam, Figma, Lucidchart, UXPressia, or similar)
- Pay around 30/hr
Customer Experience Analyst (CX) in Chicago at The Judge Group
This position is listed as contract and hybrid. It was posted today.