Customer Experience Analyst, Compliance

Joining a close-knit team, the full-time Customer Experience Analyst, Compliance will provide front-line customer service support by processing insurance regulatory compliance tasks and responding to customer inquiries via phone and email in a hybrid role based in Vincennes, IN. Key Responsibilities Handle customer inquiries through various communication channels, ensuring exceptional service and task completion Lead conference calls and meetings with customers, while de-escalating frustrated situations to enhance customer experience Train and mentor junior team members, collaborating with colleagues to meet client needs and improve internal processes Required Qualifications High School diploma or equivalent 2-4 years of customer service experience Proficiency in MS Office, particularly Excel Prior insurance industry experience preferred Customer-centric mindset with strong communication skills