Customer Experience Agent - Whatnot | Remote
Job Summary
Whatnot, the largest live shopping platform in North America and Europe, is seeking Customer Experience Agents to deliver outstanding support to buyers and sellers. This full-time, remote role offers $24.04-$28.85/hour plus equity, with flexibility to work from home or from Whatnot's Phoenix hub.
The successful candidate will resolve customer issues, manage orders and shipments, and drive process improvements to ensure the best possible user experience.
Key Job Details Job Title: Customer Experience Agent
Employer: Whatnot
Location: Remote (must live within commuting distance of Phoenix, AZ hub)
Pay: $24.04-$28.85 per hour + equity
Job Type: Full-Time
Contract Type: Permanent
Schedule: Weekends required About Whatnot
Whatnot is redefining e-commerce by blending community, shopping, and entertainment into a live marketplace. From fashion and electronics to collectibles and live auctions, Whatnot enables anyone to turn their passion into a business. With hubs across the US, UK, Germany, Ireland, Poland, and Australia, Whatnot is building the future of online marketplaces.
Key Responsibilities Interact with buyers and sellers with a customer-first attitude
Resolve customer issues related to payments, orders, shipments, and general inquiries
Become an expert in Whatnot's products, processes, and systems
Collaborate with other departments to troubleshoot and resolve open questions
Identify opportunities to eliminate repeat contacts and improve customer experience Candidate Requirements
Required: Weekend availability
2+ years of support experience (email/chat services)
Understanding of e-commerce and marketplace operations
Experience with customer-facing systems (Zendesk, Kustomer, Intercom)
Strong customer-first mentality and problem-solving skills Preferred: Bachelor's degree or college experience
Knowledge of collectiblesPrevious start-up experience
Typing speed of 35+ WPM
Proficiency with MS Office and communication tools Benefits Competitive pay: $24.04-$28.85/hour + equity
Generous time"off policy
Health insurance (medical, dental, vision)
Work-from-home support (home office allowance, monthly cell phone/internet reimbursement)
Monthly wellness allowance
Annual childcare allowance
Lifetime family planning benefits (adoption, fertility expenses)
Retirement plans (401k with 4% employer match in US; pension internationally)
Paid parental leave (16 weeks + gradual return)
Dogfooding allowance to use the Whatnot app as buyer/seller
Career development opportunities Equal Opportunity
Whatnot is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability, or other protected characteristics.
Application Process
How to Apply: Submit your application via Whatnot's careers portal.
Highlight your customer service experience, e-commerce knowledge, and technical skills.
Shortlisted candidates will be contacted for interview.
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Customer Experience Agent - Whatnot | Remote in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.