As a Junior Customer Experience Advocate, the full-time position will support experienced ACEs in building relationships with key stakeholders, delivering high-quality customer service, and learning to enhance customer engagement in a hybrid work environment. Key responsibilities Support ACEs in nurturing relationships and delivering responsive customer service Actively listen to customers and identify opportunities to exceed expectations Help prepare materials for customer check-ins and track engagement to support account health Required qualifications 0-2 years of experience in customer service, account management, or sales; experience in MedTech, SaaS, or healthcare is a plus Comfortable engaging with customers and internal stakeholders Willingness to learn about renewals, contract expansions, and billing conversations Demonstrated accountability with a track record of achieving goals in various pursuits Passion for creating exceptional customer experiences through relationship-building
Customer Experience Advocate in workfromhome at Unknown Company
This position is listed as contract and hybrid.