To enhance customer service quality, the part-time Customer Excellence Specialist will train internal and external partners, manage process improvement projects, and maintain knowledge management resources while working in a hybrid environment. Key responsibilities Conduct onboarding and training sessions for internal teams and external partners Create and maintain standard operating procedures (SOPs) and knowledge management resources Manage projects aimed at implementing best practices and improving overall performance in the Client Services team Required qualifications University degree and at least 2 years of related experience, or an advanced degree without experience Experience in customer support or training within the pharma, biotech, or healthcare sectors Proficiency in writing SOPs and simplifying clinical oncology materials Familiarity with knowledge management tools and learning software Ability to travel domestically for training and meetings as needed
Customer Excellence Specialist in workfromhome at Unknown Company
This position is listed as part time and hybrid.