Detail-oriented and proactive, the full-time remote Customer Escalations Specialist will manage customer-related escalation inquiries, collaborating with cross-functional teams to resolve issues related to product adoption, post-onboarding challenges, and cancellation requests. Key Responsibilities Own the escalation process for Plus customers, collaborating with teams to drive timely resolutions Engage with customers to understand cancellation reasons and propose solutions to retain business Develop training materials and refine escalation protocols to prevent future issues Required Qualifications 2+ years of experience in customer service, account management, or SaaS subscription management with a focus on escalations Understanding of EHR software and healthcare industry regulations is a plus Proficiency in CRM and ticketing systems (Salesforce, Zendesk, or similar) Strong problem-solving and negotiation skills Detail-oriented with strong organizational skills
Customer Escalations Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.