Customer Engineer - Process, Diagnostics, and Control

Field Service Engineer (Customer Engineer)Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.

Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.Role Responsibilities:Install, maintain, and upgrade Applied Materials PDC SEM-based inspection systemsTroubleshoot equipment using standard diagnostics, with support from senior engineers as neededPerform preventative and corrective maintenance on electron beam, vacuum, electrical, and mechanical systemsSupport customers in improving defect inspection performance and yieldWork with customers and internal teams to understand process flows and inspection requirementsCommunicate directly with customers to ensure tool uptime and performanceMinimum Qualifications:Associate degree, technical training, or equivalent experience (Bachelor's preferred)4–7 years of experience in semiconductor equipment support or related fieldExperience with SEM tools or e-beam inspection systemsStrong mechanical and electrical troubleshooting skillsExperience with vacuum systems, electron beam fundamentals, and precision motion systemsBasic understanding of semiconductor processes and defect/yield conceptsSolid communication skills and basic Microsoft Office knowledgeAbility to read and interpret electrical and mechanical schematicsExperience diagnosing and resolving basic technical challengesBasic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamicsFamiliarity with hand tools and their appropriate usage, including digital multimetersPossession of a valid driver's license and the ability to obtain a passport, if travel is required.Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocolsPreferred Qualifications:2–4 years of work experience in customer/field service support, or a related technical fieldPhysical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.Additional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 20% of the TimeRelocation Eligible: YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.Applied Materials is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.