CDW is seeking a Senior Manager, Customer Engagement, to lead daily oversight of the team, drive career growth, and ensure top-tier customer experiences. The role involves guiding best practices in customer service, case management, and public cloud strategies.
You will manage escalations, track KPIs, and collaborate across internal teams to align support efforts while staying current on cloud innovations and industry standards.
#J-18808-LjbffrCustomer Engagement Lead (Cloud & Escalations) in il at Unknown Company
This position is listed as full time and onsite.