CDW is seeking a senior leader to oversee the Customer Engagement team in Illinois. You will drive daily operations, coach staff, and ensure customer satisfaction while managing escalations and cross-functional initiatives.
The role requires a Bachelor's degree with 10+ years of industry experience and at least 3 years in supervision. You will lead process improvements, recruitment, and training on service delivery and cloud strategies.
#J-18808-LjbffrCustomer Engagement Lead (Cloud & Escalations) in alton at Unknown Company
This position is listed as full time and onsite.