Driving customer success in a fully remote environment, the full-time Customer Care Team Lead will manage a team focused on operational KPIs, support cross-functional projects, and optimize customer support strategies. Key responsibilities Lead and develop a motivated Customer Care team to achieve operational KPIs Monitor performance metrics and provide real-time feedback and coaching to team members Coordinate new hire training and manage scheduling for the Customer Care department Required qualifications 4+ years of experience in a support environment with inbound communication 2+ years of people leadership experience managing performance Experience in process improvement and change management Familiarity with tools such as Intercom, ZenDesk, JIRA, and HubSpot Excellent communication skills tailored for both technical and non-technical audiences
Customer Care Team Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.