Providing Tier 1 support in a remote capacity, the full-time Customer Care Specialist II will assist customers through inbound calls and support ticketing systems, ensuring effective resolution of inquiries related to company products and services. Key Responsibilities Receive and respond to customer requests via inbound call queue and support ticketing systems Provide an effortless customer experience by actively listening and addressing customer issues Document customer inquiries, status, and resolutions while following up to ensure satisfaction Required Qualifications 3 years of experience in Client Services, Support, or related functions in the technology or software industry Strong technical skills with Microsoft Office, Salesforce.com, or similar CRM and contact center software High School Diploma/GED with 3 years of customer service experience, or any degree/certification beyond HS diploma with up to 1 year of experience, or 5 years of customer service experience Ability to determine problem sources and resolve issues or refer complex problems to internal technical experts Experience documenting and reporting on customer inquiries and resolutions