To enhance customer satisfaction, the remote Customer Care Specialist II will manage inbound customer inquiries, provide Tier 1 support for technical issues, and document interactions while fostering positive relationships with clients. Key Responsibilities Receive and respond to customer requests via inbound call queue and support ticketing systems Provide troubleshooting and resolution for standard and recurring issues while ensuring an effortless customer experience Document customer inquiries, status, and resolution, and follow up to ensure ongoing satisfaction Required Qualifications 3 years of experience in Client Services, Support, or related functions in the technology or software industry Strong technical skills with Microsoft Office, Salesforce.com, or similar CRM and contact center software High School Diploma/GED with 3 years of customer service experience, or any degree/certification beyond HS diploma with up to 1 year of experience, or 5 years of customer service experience Experience in documenting and reporting on customer inquiries and resolutions Ability to determine problem sources and resolve issues or refer complex problems to technical experts
Customer Care Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.