Analyzing contact center trends, the full-time Customer Care Scheduler will manage staffing and scheduling routines to meet business objectives while working remotely. Key responsibilities Monitor inbound call and chat traffic, adjusting schedules to meet service level agreements Develop long-term forecasts and assist in budgeting for appropriate staffing levels Simulate the impact of proposed initiatives and manage staffing changes to achieve payroll targets and service level objectives Required qualifications Experience with workforce management systems and scheduling processes Strong analytical skills for assessing contact center performance and staffing needs Ability to generate and publish agent schedules within established timelines Proficiency in database applications and report design Experience in training and supporting user community on scheduling processes