Customer Care Representative II

Providing compassionate support to patients, the full-time Customer Care Representative II will manage high volumes of calls, addressing billing inquiries and resolving complex healthcare concerns in a remote setting. Key responsibilities Answer a high volume of calls, evaluating and responding to billing inquiries while translating medical terminology for patients Research and resolve complex billing issues and customer complaints, ensuring full resolution Maintain compliance with HIPAA regulations and track all patient interactions accurately Required qualifications 1+ years of experience in a call center handling high volumes of inbound calls 1+ years of experience in a medical office or healthcare setting analyzing and resolving customer concerns Knowledge of healthcare claims billing and eligibility processes Proficiency in using computers and navigating complex applications High school diploma or GED required; must be 18 years or older