To support the analytical operations of the Customer Care department, the full-time remote Customer Care Reporting Specialist will complete reports, perform data analyses, and maintain performance data to drive business decision-making and improve operational efficiency. Key responsibilities Complete reports and projects requested by Customer Care teams in a timely manner Create and maintain performance data for the entire Customer Care department Deliver regular reports and perform quality assurance to ensure accuracy and compliance Required qualifications Associate's degree or equivalent work experience required 4 years of reporting experience required 4 years of work experience in a business setting required Proficient in Microsoft Office Suite Ability to support compliance program objectives