Customer Care Reporting Specialist

Customer Care Reporting SpecialistThe key objectives are to ensure accurate and timely processing and communication of laboratory test results, managing reporting workflows, and resolving exceptions that may impact turnaround time or data integrity. This role serves as a key liaison between internal laboratory teams and external clients, ensuring a high level of service, responsiveness and operational efficiency.Essential responsibilities include:Monitor daily reporting queues to ensure timely processing and release of laboratory resultsVerify completeness and accuracy of reports prior to distributionCoordinate with internal pathologists to resolve missing or incomplete scoresheetsTrack and communicate turn-around time and report status updates to clients and stakeholdersFollow up and resolve report hold cases to keep turn-around-time within expected calendar daysResponsible for faxing and emailing patient reports in a timely mannerIdentify, investigate and resolve reporting exceptions (e.g., additional specimen request, data discrepancies, delayed results)Communicate QNS cases to clients/sales prior to releasing QNS reportsRequest additional material for cases that present insufficient tumorDocument all exceptions and resolutions in internal systemsFiling as requiredMaintain strong relationships with clients through responsive and solution-oriented communicationMaintain an organized work areaMay require occasional overtime based on workload or reporting deadlinesExperience and qualifications include:Lab experience preferredAssociates/Bachelor's degree a plusWorking knowledge of MS OfficeExcellent typing and data entry skillsHigh level of accuracy and attention to detailWork cross-functionally with accessioning, customer care, laboratory staff, logistics, sales/marketing and management teamsAbility to adapt to changing procedures, policies and work prioritiesAbility to manage time-sensitive tasks in a fast-paced, team environmentAbility to communicate effectively and follow written and verbal instructions