Empowered to provide a superior call experience, the full-time Associate Customer Care Professional will assist clients with health insurance inquiries from a remote setting, focusing on quality interactions and problem resolution without relying on scripts. Key responsibilities Build rapport with diverse callers to assess their needs and provide tailored solutions Navigate multiple systems efficiently while engaging clients with clear and positive communication Participate in ongoing training and professional development to advance within the organization Required qualifications High school diploma or equivalent; post-secondary education preferred Experience in managing complex customer interactions from support to resolution Ability to adapt to change and contribute to continuous improvement in a fast-paced environment Remote work setup must include a secure, distraction-free area with reliable internet Willingness to pass a criminal background check