Leading customer care initiatives, the full-time Head of Customer Care will develop and execute a comprehensive customer service strategy while managing operations remotely to enhance customer satisfaction and drive continuous improvement. Key responsibilities Develop and implement a multi-year customer care strategy aligned with organizational goals Lead, coach, and develop customer care teams to foster a culture of accountability and engagement Establish and monitor key performance indicators to enhance service quality and operational efficiency Required qualifications Bachelor's degree with 8-10 years of progressive customer service and leadership experience 5 years of experience managing leaders and customer service teams High proficiency in Microsoft Office (Word, Excel, PowerPoint) Exceptional customer service skills with a collaborative spirit Strong ability to multi-task and adapt to rapid changes
Customer Care Director in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.