Lead and develop a remote team of scheduling and conversion specialists. Coach team members and drive KPI improvements for scheduling and satisfaction. Requirements: At least 3 years of leadership experience and 5 years in customer service or contact center ops. Strong coaching, communication, and data-driven performance management skills. Medical, dental, vision, 401(k) match, PTO, paid holidays, and EAP. Remote work, hearing aid benefits, career development, and leadership training. Partner Company The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture. #J-18808-Ljbffr
Customer Care Center Team Lead (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.