Customer Care Associate

To support customer satisfaction and drive sales, the full-time hourly Customer Care Associate will manage incoming inquiries, provide product guidance, and resolve customer issues while working remotely. Key responsibilities: Effectively manage large volumes of customer inquiries via phone, email, and live chat Identify and assess customer needs to ensure satisfaction and build sustainable relationships Handle complaints and provide appropriate solutions while maintaining accurate records of interactions Required qualifications: College degree or equivalent work experience preferred Familiarity with CRM and Zendesk systems; Microsoft Dynamics experience preferred Strong computer and data entry skills, with proficiency in Microsoft Office Ability to multitask in a fast-paced environment Proven ability to adapt to changing needs of the company and department