Providing exceptional service in a high-volume contact center environment, the full-time Customer Care Analyst will handle back-to-back inbound calls, supporting customers with empathy and professionalism while managing multiple systems remotely. Key responsibilities Handle complex inbound calls, de-escalating concerns and turning challenging situations into positive outcomes Resolve inquiries accurately while meeting productivity, quality, and attendance goals in a fast-paced environment Build collaborative relationships with team members and customers, upholding company values of customer focus and integrity Required qualifications Strong communication skills with the ability to listen with empathy and build trust Problem-solving mindset with a focus on resolving customer needs in a single call Accountability and reliability in meeting schedule expectations and taking ownership of work Tech-savvy with the ability to navigate multiple systems and troubleshoot online issues Able to work remotely with access to high-speed internet and located in the United States or Puerto Rico