To support a growing remote startup, the full-time Junior/Mid-Level Customer Care Agent will provide professional support via email and chat, assisting customers with inquiries and guiding them through various processes. Key responsibilities Provide friendly and clear support to customers regarding products, claims, payments, and account management Guide customers through onboarding, data changes, and policy updates while escalating complex issues as needed Collaborate with colleagues to ensure accurate and timely responses, contributing to process improvements and knowledge base content Required qualifications At least one year of experience in customer care/support Fluency in English Ability to work remotely and adapt to the required support hours (Monday-Friday, 8 AM - 5 PM Berlin time) Strong communication skills with a helpful and empathetic personality Willingness to start no later than 1 September 2026