Seeking a proactive and reliable Customer Care Agent, the full-time remote position will provide real-time support to customers via email and phone, managing inquiries and maintaining accurate records while focusing on customer satisfaction and internal process improvements. Key responsibilities Provide real-time support to customers via email and phone Manage and resolve customer inquiries in a timely, friendly, and professional manner Meet response time, resolution, and customer satisfaction KPIs Required qualifications 2+ years of experience in a customer service role (chat or phone support preferred) Strong written and verbal communication skills Ability to stay organized and meet deadlines in a dynamic environment Comfortable handling multiple conversations or tasks simultaneously Self-starter with a strong sense of ownership and follow-through
Customer Care Agent in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.