Customer Care Agent (Fully Remote)

• Handle inbound customer inquiries and provide clear, timely assistance via Crisp, email, and Discord.
• Assist users with website navigation, password resets, subscription management, and walk-throughs for first-time users.
• Maintain accurate records of customer interactions within Crisp by applying appropriate tags, notes, and statuses.

Community Management:

• Monitor and moderate social media and community channels, including Facebook groups, Instagram messages, Discord, Reddit, and Telegram.
• Track, categorize, and elevate complex technical issues to internal engineering and product teams.
• Collaborate with the team via Slack for project management and actively contribute on team meetings.

Escalation and Process Improvement:

• Troubleshoot basic product questions and handle Stripe billing disputes.
• Monitor customer feedback to identify recurring trends and assist in developing improved customer support policies.
• Record internal notes and ensure consistent support using Crisp features like saved replies, automations, and knowledge base links.

VidRush is an AI-native video production platform that replaces an entire video team with coordinated AI agents. We are a growing team building a new way to create video, with strong traction from serious creators and media teams.