Customer Billing Escalation Specialist (Fully Remote)

• Act as the primary contact for escalated customer billing complaints, reviewing cases of misrepresentation and ensuring fair resolutions.
• Collaborate with internal teams such as CX, CAT, and Accounting to investigate and resolve issues, maintaining customer satisfaction.

Qualifications:

• 2-4 years in a strategic problem-solving role; Salesforce experience preferred.
• Strong analytical, communication, and organizational skills; ability to work in a fast-paced environment.

Benefits & Culture:

• Enjoy unlimited PTO, comprehensive health coverage, and paid parental leave.
• Join a collaborative, mission-driven culture focused on clean energy and career growth.

Work Location:

• Remote position based in the Philippines, with flexibility to work independently or in a team.

Palmetto is a leading clean tech company accelerating the transition to clean energy with an award-winning technology platform. We foster a promote-from-within culture, offering comprehensive benefits like unlimited PTO, medical, dental, vision, and paid parental leave.