Seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join the Customer Success team in a full-time remote role, where the individual will embed with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes. Key responsibilities Embed with customer teams as a hands-on technical partner, ensuring technical success across multiple Harness modules Provide guidance on integrating Harness into existing toolchains and lead onboarding and enablement programs Drive adoption of the Harness platform by architecting solutions that span multiple modules and serve as a trusted advisor to customer leadership Required qualifications 7+ years in software engineering, solutions architecture, DevOps, or technical consulting Experience in deeply technical, customer-facing roles, ideally within a forward deployed or consulting capacity Proficiency in cloud infrastructure (AWS, GCP, Azure), CI/CD tools (Jenkins, GitHub Actions), and scripting languages (Python, Bash) Familiarity with DevSecOps practices and integrating security into CI/CD workflows Strong problem-solving skills and ability to operate across multiple technical domains