Customer Appointment Specialist (Sales Support)

Customer Appointment Specialist (Sales Support)The Sam Leman Automotive Group is one of the largest automotive groups in Central Illinois. Family-owned since 1963, we proudly operate 13 dealerships throughout the region and employ nearly 700 team members. For more than 60 years, we have built our reputation on exceptional customer service, strong community relationships, and a workplace culture that values growth and opportunity.We are currently seeking a motivated and customer-focused Customer Appointment Specialist (Sales Support) to join our team at Sam Leman Chevrolet Cadillac of Champaign.In this role, you will be an important part of our sales team, connecting with customers who have expressed interest in purchasing a vehicle and helping them take the next step in their car-buying experience.

This is a great opportunity for someone who enjoys talking with people, is comfortable on the phone, and thrives in a fast-paced, team-oriented environment.What You'll DoRespond to customer inquiries received through our website, phone, and other online sourcesContact prospective customers by phone, text, and emailSchedule appointments for customers to visit the dealershipFollow up with customers and maintain consistent communicationAccurately document customer interactions and appointments in our CRM systemWork closely with the sales team to ensure a smooth customer experienceMeet individual and team goals for customer contacts and appointmentsWhat We're Looking ForStrong communication and customer service skillsFriendly, professional, and positive attitudeComfortable making and receiving a high volume of phone callsAbility to communicate professionally through phone, text, and emailOrganized and able to manage multiple customer conversations at onceDependable and motivated to meet goalsBasic computer skills and ability to learn dealership softwarePrevious customer service, call center, sales, or automotive experience is a plus, but not requiredWhat We OfferFull-time positionCompetitive hourly payPerformance-based bonus opportunitiesMedical, dental, and vision insurance401(k) with company matchPaid time offEmployee vehicle purchase discountsPaid trainingOpportunities for advancement within the Sam Leman Automotive GroupIf you are outgoing, dependable, and enjoy helping customers, we would love to hear from you. Join a family-owned organization that has been serving Central Illinois for more than 60 years and build your career with the Sam Leman Automotive Group.Apply today to join the team at Sam Leman Chevrolet Cadillac of Champaign!